Refund Policy

1. What this covers

This policy is issued by Sanskriti Labs Private Limited, the company behind Snaprint.

This policy applies to the purchase of a Snaprint kiosk (S1 Pro or S1 Pro Max), including the kiosk hardware, software, installation and the 1-year warranty on the complete kiosk, as agreed in your signed kiosk agreement. It does not cover general website use, which has no associated payment.

Kiosk payments are made as set out in our Terms: 60% advance on order confirmation and 40% before dispatch.

2. Before installation

If you have paid for a kiosk but installation has not yet taken place, you may cancel and request a full refund of everything you have paid, including the advance, by writing to snaprints@sanskritilabs.in. Refunds in this stage are processed within 7–14 business days to your original payment method.

3. After installation

Because the kiosk is physical hardware installed on-site at your shop and configured for your use, the purchase is non-refundable once installation is complete, except as required by law or as set out below.

Exceptions where a refund or repair/replacement applies after installation:

• The kiosk has a defect covered by the 1-year warranty and cannot be repaired or replaced within a reasonable time
• The kiosk delivered materially differs from what was agreed in your signed agreement
• Any other case required under the Consumer Protection Act, 2019

In these cases, we will first attempt repair or replacement. If that is not possible within a reasonable time, we will refund the amount paid, pro-rated where partial use has already occurred, as set out in your signed agreement.

4. What is not covered

• Change of mind after installation
• Damage caused by misuse, unauthorized modification, or third-party repair
• Consumables such as paper and ink
• Loss of business or profit

5. How to request a refund or raise an issue

Email snaprints@sanskritilabs.in with your name, shop location, and a description of the issue. We aim to acknowledge requests within 2 business days and resolve them within 14 business days.

6. Governing law

This policy is governed by the laws of India, including the Consumer Protection Act, 2019, and is subject to the jurisdiction of the courts of Bengaluru, Karnataka.

7. Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the most recent revision.

This policy is provided as general guidance and has not been reviewed by a lawyer. We recommend legal review before relying on it, particularly alongside your signed kiosk agreement.